Shipping & Tracking
Last updated: October 13, 2022
ShipBob is our fulfillment house, and we have multiple locations across the country from where we ship our products so that we can minimize costs and shipping times. We can ship to any street address or PO Box within the continental United States.
Incorrect Shipping Addresses
During checkout, you certify you are providing the correct shipping address. Please be sure to check your shipping address for errors before processing any orders. We cannot be held responsible for products shipped to the wrong address due to input error.
If a package is returned due to an incorrect or incomplete shipping address provided by you, you will be responsible for the return shipping cost as well as the redelivery cost. WETHRIVV® is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.
If you realize after placing your order you have given the wrong address, please contact our Customer Service Center immediately at (888) 676-8875 between the hours of 9 a.m. to 3 p.m. CT Monday through Friday. For after hours, please email [email protected] Orders are typically shipped the following business day by 12 pm. Once an order has processed, it cannot be canceled or changed. If the order has not processed by the time that you have contact us, we will be able to alter the address.
We ship our products Monday through Friday. All orders will be processed and shipped within 24 hours (except holidays and weekends). Orders submitted on weekends, holiday weekends, or holidays will be processed on the next open business day. Please expect longer delivery times on holidays or long holiday weekends.
All orders, unless noted otherwise, will be shipped via UPS, USPS First Class or Priority Mail. We provide delivery confirmation on all orders so please check your SPAM/junk box before reaching out to customer service. Delivery times will differ by district. Delivery takes roughly 4 to 5 business days from the time your order leaves our processing center.
Orders Shipped to Alaska and Hawaii
Please allow an additional 3 to 4 days for delivery.
All orders, unless noted otherwise, will be shipped DHL, United States Postal Service Priority International or Express Mail International. Tracking numbers will be given but remember tracking information will not be available until after the package is delivered. Shipping rates are subject to adjustment based on international locations.
You are liable for any taxes or duties that may apply. We will not collect taxes or duties from you. It is your responsibility to investigate your country/local policies of taxes and duties, and to abide by those. It is your responsibility to know if your country’s Customs Department permits the shipment of our products and what the duties or tariffs may be upon delivery. We cannot provide a refund for the shipping of any package if you refuse it or if it is refused by customs due to regulations and taxes or duties. If the order is seized by customs for any reason and is not returned to us, we cannot issue a refund.
If your country of residence is not shown in our drop-down list, unfortunately, we cannot ship to your country.
Lost or Stolen Packages
WETHRIVV® cannot be held responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. If you think you package has been misplaced and arrival has been confirmed, please contact UPS, USPS or DHL to open a claim. We will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to be able to complete that claim.
Checking Your Order Status
When your order is shipped, we will send you the shipment information and a confirmation email. Your order will be processed and shipped within one to two business days after you order (holidays not included). Your order should arrive within three to five business days after shipment.
The email will also contain your tracking information. You can track your order at the shipping carrier’s website. Please allow 48 hours for the carrier to scan and update tracking information. On rare occasion USPS or DHL does not update tracking until after delivery. We cannot provide further information until delivery window is complete.